Terms and Conditions

Labor : All repairs (cleaning, formatting, etc.) are covered by a 30-day warranty.

Parts: New installed parts are covered by the manufacturer’s warranty (generally 1 year) and our 90-day installation warranty.

The warranty does not cover accidental damage (liquids, drops) or issues caused by improper use after the equipment has been returned.

Backup: The client is responsible for backing up their data before any service is performed.

Although TechAuPoint takes all necessary precautions, we cannot be held responsible for any data loss occurring during a repair, unexpected hardware failure, or system reinstallation.

Any equipment left at TechAuPoint for more than 60 days after notification of repair completion will be considered abandoned.

After this period, the equipment may be recycled or sold to cover repair and storage costs, without further notice.

For remote support, the client must be present at their computer.

Billing begins at the time of the initial connection. If the issue cannot be resolved remotely due to a hardware failure, the client will need to bring their equipment to the workshop or request on-site service.

Upon the technician’s departure following an in-home service, the client acknowledges that the work performed is satisfactory and completed as agreed. Should further intervention be required after the technician has left, a new in-home service must be booked and billed for a return visit.

However, as part of our warranty, one complimentary remote support session of up to 15 minutes is included per in-home service to address any follow-up questions.